> For the complete documentation index, see [llms.txt](https://farside.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://farside.gitbook.io/docs/user/troubleshooting.md).

# Troubleshooting

Start by confirming the selected wallet, mode, venue, and account.

## Wallet not connected

What you see: setup cannot continue or the product asks you to connect.

How to fix:

1. Unlock your wallet.
2. Connect it again.
3. Confirm the wallet address is the one you intend to use.
4. Refresh the page if needed.

## Venue not connected

What you see: live setup or bot launch is blocked.

How to fix:

1. Confirm you selected live trading.
2. Open the venue setup step.
3. Connect Hyperliquid or dYdX as shown.
4. Refresh readiness.

Paper mode does not require a live venue connection.

## dYdX identity setup required

What you see: dYdX setup is incomplete.

How to fix:

1. Open dYdX setup.
2. Complete the identity/credential steps shown.
3. Complete funding if required.
4. Refresh readiness.

## Hyperliquid agent approval required

What you see: Hyperliquid live bot launch is blocked by agent approval.

How to fix:

1. Open Hyperliquid setup.
2. Confirm the selected account is correct.
3. Approve the trading agent.
4. Refresh readiness.

## Funding required

What you see: live trading is blocked by funding.

How to fix:

1. Confirm selected venue and account.
2. Add funds using the product's funding flow.
3. Wait for the venue/account state to update.
4. Refresh readiness.

## Platform fee setup required

What you see: launch is blocked by platform fee setup.

How to fix:

1. Open venue setup.
2. Complete the platform fee approval or review shown for that venue.
3. Refresh readiness.

Read [Fees](/docs/user/fees.md) for details about why fee setup may be required before launch.

## Readiness check could not refresh

What you see: the product cannot update readiness.

How to fix:

1. Wait a moment.
2. Retry the refresh.
3. Confirm wallet and mode are still correct.
4. Contact support if it keeps failing.

## Bot not created

What you see: bot creation fails or the bot does not appear.

How to fix:

1. Check required fields.
2. Confirm selected mode and venue.
3. Fix validation messages.
4. Reduce unsupported or risky settings.
5. Try saving again.

## Bot created but not running

What you see: bot exists but does not trade or show as running.

How to fix:

1. Confirm the bot was launched, not only saved.
2. Check activation/readiness status.
3. Clear venue, funding, approval, or platform fee blockers.
4. Review bot detail for warnings.

## Notifications not received

How to fix:

1. Verify email if using email.
2. Complete Telegram connection if using Telegram.
3. Enable notification preferences.
4. Confirm you are checking the right email or Telegram account.

## Beta access full or unavailable

What you see: the product says beta access is full or unavailable.

How to fix:

1. Follow the waitlist or notification prompt if shown.
2. Try again later.
3. Contact support if you believe your wallet should already have access.